FAQs
The following frequently asked questions should help answer your Returns query. If you require further assistance, please contact our Customer Support team.
- How do I place an order?
- Why won't the site process my payment?
- Which payment options to you accept?
- Do I have to create an account to place an order?
- I can't log in to my account – help?
- When will my delivery arrive?
- Do I need to be able to sign for my delivery?
- Do you deliver to PO Box addresses?
- Do you deliver to businesses?
- Can I cancel an order I have made online?
- I have received the wrong item in my order?
- How much do you charge for delivery?
- How do I return an item?
- How long do I have to return an item?
- I have received a faulty or damaged product – what do I do?
- What is your Privacy Policy?
How do I place an order?
You can order online or you can purchase Weatherbeeta products at one of our stockists. Find your nearest store here.
Why won't the site process my payment?
Please ensure that the billing address matches the address to which your chosen card is registered, the payment will not go through if this is not the case.
Which payment options to you accept?
We accept Paypal, Visa, MasterCard, ZipPay and AfterPay.
Do I have to create an account to place an order?
No, you can check out as a Guest if you would prefer not to set up an account.
I can't log in to my account – help?
If you have forgotten your password, you will be prompted to enter your email address and you will be sent instructions on how to change your password.
When will my delivery arrive?
Please refer to our Shipping
Do I need to be able to sign for my delivery?
All of our parcels are delivered by Australia Post/Star Track and a signature is required. If you are not at home, a card will be left for you to arrange an alternative delivery option.
Do you deliver to PO Box addresses?
Unfortunately at present, our courier cannot deliver to PO Box addresses.
Do you deliver to businesses?
Yes. We will deliver to a delivery address of your choice. You will need to select a different delivery address when completing your order.
Can I cancel an order I have made online?
If you need to cancel your order, please call us at 03 9845 0600 or email us at info@weatherbeeta.com.au
I have received the wrong item in my order?
If the product you have received is not what you were expecting please call us at 03 9845 0600 or email us at info@weatherbeeta.com.au
How much do you charge for delivery?
Please refer to our Shipping
How do I return an item?
Please view our Returns Policy
How long do I have to return an item?
You have 15 days from day of receipt to return the item.
I have received a faulty or damaged product – what do I do?
If you have received a faulty or damaged product, please call us at 03 9845 0600 or email us at info@weatherbeeta.com.au
What is your Privacy Policy?
Please refer to our Privacy Policy