Shipping

AUSTRALIA POST DELIVERY DELAYS

Across the country we're all facing ongoing challenges of the COVID pandemic. We hope you are safe and coping as best as you can.

Our delivery partner, Australia Post, has advised that with ongoing Covid-19 safety requirements, and a significant surge in online shopping during the Holiday period, they are experiencing increased pressure on their network; especially within Victoria.

Due to these pressures, your WeatherBeeta order may be impacted; causing your order to arrive later than usual. Please rest assure, our Warehouse Team is working diligently to prepare and dispatch your order from our warehouse in Melbourne within 1 to 2 days; your order will arrive, and we apologise for the inconvenience.

To monitor your order, we recommend downloading the Australia Post Mobile App and Tracking Tool. This app provides the most accurate and up to date information we at WeatherBeeta have on your order. If your order is more than 15 business days late, please lodge a late item enquiry with Australia Post; which can also be completed by using this app.

You can find this app within your app store, or alternatively, you can download the app via the following link: https://auspost.app.link/app

Australia Post is working diligently to get your order to you and are leveraging all resources at their disposal to help reduce the volume of parcels within their network. Further information regarding the impacts of Covid-19 on the Australia Post network can be found here.

The safety of our community is our highest priority, and we thank you in advance for your patience and understanding in the current environment.

 

 

 

PLEASE NOTE: ONLINE DELIVERY TO INTERNATIONAL ADDRESSES OR RMBS IS NOT AVAILABLE. ITEMS LONGER THAN 105CM IN LENGTH WILL REQUIRE A NON-PO BOX ADDRESS AS THEY ARE SENT SEPARATELY.

A flat rate of $14.95 is charged for each order.

We will deliver throughout Australia to your Home or Business Address, or if you are purchasing a gift, to your gift recipient's address within Australia. 

Each order requires a single delivery point.  

Orders place before 12pm Monday to Friday, excluding public holidays, will be dispatched same day after payment has been accepted and is subject to stock availability

Delivery takes 5 business days in Metro Areas, 8 business days in Regional Areas and up to 10 days in Rural areas.  

It’s recommended that you consider where you will be during business hours, to ensure you put down a relevant delivery address.  For example, if you are working we recommend you have your order delivered to work where you can sign receipt of delivery.

If you are not home to receive your order, it will be left at your address, considering any delivery instructions you provide.  Where you are not able to be home to accept your order, you accept liability of your purchased items being left at your delivery address door.  Please ensure you understand our Lost or Stolen Order Policy.  

Lost and Stolen Policy - we strongly recommend you ensure you are available to sign receipt of your online order, or we will need to leave your order at your door.  Weatherbeeta receives confirmation from our freight carrier to confirm parcel delivery, however we cannot be responsible for your orders being stolen from your door should you not be available to sign receipt of your order.  Please ensure you provide an appropriate delivery address during business hours such as your work address to help reduce your liability.

In certain cases the delivery driver may deem certain premises unsuitable for safe drop. In these instances the driver’s discretion is used if they feel that the article will be safer at the nearest post office or depot.

You will receive tracking order instructions when you place orders, please double check that these haven't landed in your 'Junk Mail' folder.

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